1INTRODUCTION
At listingo.com ("listingo.com", "Company", "We", or "Us"), we respect your privacy and are committed to protecting it through compliance with this Privacy Policy.
This Privacy Policy describes how we collect, use, maintain, protect, and disclose your personal data when you visit our website https://listingo.com ("Website") or use our mobile application "listingo.com: LISTINGO" ("App").
By accessing or using our Website or App, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.
2SCOPE OF POLICY
This policy applies to personal data collected:
- On our Website
- On our App
- In emails, texts, and other electronic communications between you and our Website or App
- When you interact with our advertising or marketing communications
This policy does not apply to information collected by:
- Any third parties, including through any application or content (including advertising) that may link to or be accessible from or through the Website or App
- Us offline or through any other means not specified above
3DEFINITIONS
Personal Data
Any information that relates directly or indirectly to an individual, who is identified or identifiable from that information or from that and other information in our possession.
Sensitive Personal Data
Any personal data consisting of information as to the physical or mental health or condition of a data subject, political opinions, religious beliefs, or other beliefs of a similar nature.
Processing
Collecting, recording, holding, or storing personal data or carrying out any operation or set of operations on personal data.
4INFORMATION WE COLLECT
We may collect and process the following types of personal data:
4.1 Information You Provide to Us:
- Account Registration: Name, email address, username, password
- Rental Applications: Legal name, contact details, guarantor and emergency contact information, nationality, university and academic information
- Promotions or Surveys: Responses and any additional information you provide
- Customer Service: Records of correspondence, including email addresses and phone numbers
- Property Listings: Name, contact information for property owners or managers
- Partner Registration: Name, email address, company name, verification documents
4.2 Information We Collect Automatically:
- Technical Information: IP address, browser type, operating system, device information
- Usage Information: Details of your visits to our Website or App, including traffic data, location data, logs, and other communication data
4.3 Information Provided by Third Parties:
- Information from international education agencies or consulting companies assisting you with housing arrangements
5HOW WE USE YOUR INFORMATION
We use your personal data for the following purposes:
| Purpose/Activity | Type of Data | Legal Basis for Processing |
|---|---|---|
| To register your account | Contact information, User account credentials | Performance of a contract with you |
| To process and manage your account | User ID, Name, Contact information, Date of birth, Gender | 1. Performance of a contract with you 2. Necessary for our legitimate interests (to improve user experience) |
| To facilitate the rental process | User ID, Name of tenant, Contact details, Date of birth, Gender, Nationality, University and academic info, Guarantor information, Emergency contact, Order number | 1. Performance of a contract with you 2. Necessary for our legitimate interests (to facilitate the rental process) |
| To manage our relationship with you | User ID, Contact information, Order history, Communication records | 1. Performance of a contract with you 2. Necessary to comply with a legal obligation 3. Necessary for our legitimate interests |
| To conduct live streaming | Name, Business card, Host image/information | Necessary to verify the identity of the streamer and display their information to users |
| To invite partners | Name, Email address, Company name, Verification documents | Necessary to verify the identity of the partner organization |
| To post property listings | Name, Contact information | Necessary to verify the identity of the listing individual |
| To enable participation in surveys or product reviews | Contact information, Demographic data, Profile and behavioral data | Based on your consent |
| To administer and protect our business, website, or app | User account info, Usage logs, Crash reports | Necessary for our legitimate interests |
| To send promotional materials | Contact information, Usage data | Based on your consent |
| To comply with legal obligations | As required by applicable laws | Necessary to comply with a legal obligation |
6DISCLOSURE OF PERSONAL DATA
We may disclose your personal data to:
- Our subsidiaries and affiliates to support our business operations and service delivery
- Service providers who assist us in operating our Website and App
- Contractors and other third parties who support our business functions or help facilitate the rental process
- Legal or regulatory authorities as required by law
These disclosures are made:
- To fulfill the purpose for which the data is provided
- With your consent, for any additional purposes not otherwise listed in this policy
- To comply with a legal obligation, court order, or government/regulatory request
- To enforce or apply our agreements, including for billing, dispute resolution, and debt recovery
- If we believe that disclosure is necessary to protect the rights, property, or safety of listingo.com, our users, or others
We do not sell or rent your personal data to third parties.
7COOKIES AND TRACKING TECHNOLOGIES
Our Website and App use cookies and similar technologies to enhance your user experience. Some third-party content, features, or advertising on our Website or App may use cookies, pixels, beacons, or other tracking technologies.
These third parties may collect information about your activities over time and across different websites and online services. This information may be combined with other data to build profiles and deliver targeted advertisements or personalized experiences.
Please note that we do not control these third-party tracking technologies or how the data collected may be used. We recommend reviewing the respective privacy policies of such providers or contacting them directly if you have concerns.
For detailed information about our use of cookies and how you can manage them, please refer to our Cookie Policy.
8SECURITY OF PERSONAL DATA
We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage. These measures include:
- Encryption of sensitive data during transmission
- Access controls and authentication procedures
- Regular security assessments and monitoring
- Employee training on data protection
Despite our efforts, no transmission over the Internet is fully secure, and we cannot guarantee the security of data transmitted to or from our platform. You are responsible for keeping your password confidential and should avoid sharing personal data in public areas of the Website or App.
9DATA RETENTION
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, or internal policy requirements. Specifically, we retain personal data for:
- Legal compliance
- Dispute resolution
- Security purposes
- Enforcement of our rights and policies
10INTERNATIONAL TRANSFERS
listingo.com operates globally and we ensure that data transfers outside your home jurisdiction are made in accordance with applicable data protection laws, including the use of Standard Contractual Clauses (SCCs) or equivalent safeguards where required.
11CHILDREN'S PRIVACY
Our Website and App are not intended for children, defined as:
- Under 16 for EU/EEA residents
- Under 13 for residents of other regions (unless otherwise defined by law)
We do not knowingly collect data from children without verified parental consent. If we discover such collection has occurred without consent, we will delete the data. If you suspect we may have collected data from a child, please contact us immediately.
12CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our Website or App after any changes indicates your acceptance of the updated policy.
13YOUR PRIVACY RIGHTS
Depending on your jurisdiction, you may have various rights regarding your personal data. The following sections outline these rights by region:
13.1 RIGHTS UNDER MALAYSIAN LAW (PDPA)
Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to:
- Access your personal data
- Correct your personal data if it is inaccurate, incomplete, misleading, or not up-to-date
- Withdraw your consent to the processing of your personal data
- Object to the processing of your personal data for direct marketing purposes
14EXERCISING YOUR RIGHTS
To exercise any of the rights described above, please contact us at privacy@listingo.com.my. We may need to verify your identity before processing your request.
We will respond to all legitimate requests within the timeframe required by applicable law.
If you wish to appeal a decision regarding a consumer rights request, you may contact us via email at privacy@listingo.com.my.
15DATA BREACH NOTIFICATION
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority without undue delay, in accordance with applicable law.
16LANGUAGE
If these Terms are translated into another language, the English version will take precedence if there is any conflict or inconsistency.
LISTINGO SDN BHD (1363643-K)
A-21-1, Jalan Kerinchi,
Vertical Business Suite,
59200 Bangsar South,
Malaysia.