Question 1

Is Listingo really free to use? Are there any hidden fees?

Accepted Answer

Getting started with Listingo is simple and affordable. There are no hidden fees or unexpected charges — users only pay for the services and features they utilize. Account Verification (One-Time): RM10 Operator Activation (One-Time): RM365 — includes 365 Listingo Coins and one year of access to smart property management features Annual Membership: 25 Listingo Coins — to maintain access to smart property management features Property Advertising: 10 Listingo Coins per active listing per month Rental Booking Processing: RM99 — charged to tenant for confirmed bookings

Question 2

What features are included with my Listingo account?

Accepted Answer

Listingo is designed to simplify and modernize property and tenancy management. Your account includes access to a comprehensive suite of features: Property & Unit Management: Manage all your properties and units in one place Tenant Management: Track and manage your tenants efficiently Bills & Receipts: Generate and manage billing records Rental Collection: Collect rent online securely Maintenance Tracking: Track and resolve maintenance requests Smart Device Integration: Connect and manage smart home devices

Question 3

How do I set up my Listingo account?

Accepted Answer

Creating a Listingo account is quick and straightforward: Register — Sign up through our web application at Listingo Official Website. Browse — View and explore property listings immediately after registration. Verify — Complete the e-KYC (electronic Know Your Customer) verification to unlock smart property management features. Manage — Start managing properties, tenants, rental collections, and more.

Question 4

Is the payment gateway for tenant rental collection free?

Accepted Answer

Transaction charges vary based on the payment method selected by the tenant: FPX Online Banking: RM0.00 transaction fees — currently free for tenants E-Wallets (Touch 'n Go, Boost, GrabPay): Subject to respective payment gateway rates Credit / Debit Cards: Subject to respective payment gateway rates

Question 5

Do I need a smart meter or smart door lock to use Listingo?

Accepted Answer

No. Smart meters and smart door locks are entirely optional and are not required to use the Listingo platform. However, integrating smart devices is highly recommended for landlords and property managers who wish to achieve a more automated, efficient, and seamless property management experience. Listingo is designed to function effectively both with and without smart device integration, allowing users the flexibility to manage properties according to their operational requirements and preferences. Monitor Utility Consumption: Track electricity and water usage more accurately Automate Access Management: Manage property access remotely and efficiently Enhance Security & Convenience: Improve tenant safety and ease of access Reduce Manual Tasks: Minimize operational and administrative workload

Question 6

Where can I get additional support or assistance?

Accepted Answer

For additional assistance and support, you may visit our support center at Listingo Support Center. Our support portal provides access to self-help articles, user guides, and frequently asked questions to assist you in using the platform effectively. If you require further assistance, you may also contact our support team directly through the support portal, and our team will be happy to assist you.

Question 7

Are there any hidden charges?

Accepted Answer

No. Listingo is committed to maintaining transparent and straightforward pricing with no hidden fees or unexpected charges. Users only pay for the services and features they actively utilize. There are no surprise billing practices, undisclosed costs, or long-term hidden commitments. If you require any clarification regarding pricing, membership fees, transaction charges, or platform usage, our support team is always available to assist you.

Question 8

How does the Listingo Coin system work?

Accepted Answer

Listingo utilizes a flexible coin-based system for selected platform features, allowing greater flexibility without expensive long-term subscription commitments. Property Advertising: 10 Listingo Coins per active listing per month Pay-As-You-Go: Only pay for the features and services you choose to use

Question 9

Can I manage multiple properties under one account?

Accepted Answer

Yes. Listingo allows users to manage multiple properties, units, tenants, rental collections, and tenancy records conveniently under a single centralized dashboard. The platform is designed to support both individual landlords and professional property management businesses, making it easier to oversee multiple properties efficiently from one account.

Question 10

Can tenants pay rental online through Listingo?

Accepted Answer

Yes. Listingo supports online rental payment collection through integrated payment methods available within the platform. Tenants can make rental payments conveniently and securely online, while payment records, receipts, and transaction histories are automatically updated within the system for easier tracking, reconciliation, and tenancy management.

Question 11

Is Listingo suitable for student rental and room rental management?

Accepted Answer

Yes. Listingo is designed to support a wide range of property types and rental arrangements. The platform is particularly suitable for landlords and property managers handling multiple tenants, shared accommodations, and high-volume room rental operations, providing a more organized and efficient tenancy management experience. Room Rentals: Individual rooms within shared properties Student Accommodations: Purpose-built student housing Residential Apartments & Condominiums: Standard residential units Landed Properties: Terrace, semi-detached, and bungalow homes Co-living Spaces: Shared living communities Serviced Residences: Hotel-style managed apartments

Question 12

What payment methods are available on Listingo.com?

Accepted Answer

Listingo supports various secure online payment methods. Please ensure your account is activated for online transactions before making payment. FPX Online Banking: Direct bank transfer via supported Malaysian banks Touch 'n Go eWallet: Mobile wallet payment Boost: E-wallet payment GrabPay: E-wallet payment Credit / Debit Cards: Visa, Mastercard, and other supported cards Other Payment Gateways: Additional methods as supported on the platform

Question 13

Can tenants use digital payment methods for rental payments?

Accepted Answer

Yes. Listingo.com supports digital payment methods for eligible rental-related payments, including FPX online banking, Touch 'n Go eWallet, Boost, GrabPay, credit cards, and debit cards within Malaysia, subject to availability and payment gateway support.

Question 14

How can users check whether a payment was successful?

Accepted Answer

Follow these steps to verify your payment: Check for confirmation — You should receive a notification or receipt once the transaction is completed. Verify with your bank or e-wallet — If no confirmation is received, check your bank account, card statement, or e-wallet transaction history. Retry if needed — For failed transactions, retry the payment through your account dashboard. Contact support — If the issue persists, contact customer support for further assistance.

Question 15

How soon should payment be completed after a booking or reservation?

Accepted Answer

Users are encouraged to complete payment within the specified reservation period stated during the booking process. If payment is not successfully completed within the required timeframe, the reservation or booking may expire automatically, and the property unit may become available to other users. In such cases, users may need to submit a new booking request.

Question 16

Why has the booking status not updated after payment?

Accepted Answer

Payment processing may take a short time depending on the selected payment method, banking network, or payment gateway provider. If the booking or payment status remains unchanged after a reasonable period, users are encouraged to check their payment transaction history and contact Listingo.com Customer Support for further assistance.

Question 17

How do I book a property on Listingo.com?

Accepted Answer

You can search for available properties on Listingo.com by entering your preferred location, city, university, college, or property name through the search feature. Browse vacant units, review property details, and select the property that best suits your needs. Once you find your desired property unit, you may proceed with the booking or contact the property owner or agent for further assistance. Search & Filter — Browse available properties and use filters to find a property that matches your preferred location, budget, and requirements. View Property Details — Review the property information, photos, facilities, rental terms, and availability before making a booking decision. Submit Booking Request — Select your desired property unit and proceed with the booking or reservation request through the platform. Wait for Booking Confirmation — The property owner, landlord, or agent will review your request and confirm the booking availability. Make Payment — Complete the required reservation, rental, or service fee payment through the available payment methods on the platform. Sign the Tenancy Agreement — Both parties may proceed with the tenancy agreement and required documentation before move-in. Move In — Once all required processes are completed, you may prepare to move into your new property unit.

Question 18

How can tenants view my property?

Accepted Answer

Property owners and landlords may arrange in-person property viewings with interested tenants. For tenants who are overseas or unable to attend physically, virtual viewing sessions or video calls may also be arranged to help showcase the property remotely.

Question 19

Can tenants have friends or guests stay at the property?

Accepted Answer

Guest and visitor policies may vary depending on the landlord, property management rules, and tenancy agreement terms. Property owners and landlords are encouraged to clearly state any guest restrictions, overnight stay policies, or occupancy limits in the tenancy agreement to avoid misunderstandings with tenants.

Question 20

Where do the properties listed on Listingo.com come from?

Accepted Answer

All listings come from verified sources including registered real estate agents, landlords, developers, and purpose-built student accommodations. Each property undergoes a thorough verification process in compliance with Malaysian real estate regulations before being listed.

Question 21

What is short-term letting?

Accepted Answer

Rental durations can vary. The rental duration and tenancy terms should always be confirmed between the landlord and tenant before booking. Short-Term Letting: A few days, weeks, or up to several months — depends on property owner's terms and local regulations Long-Term Letting: Several months to one year or more — commonly the standard tenancy period

Question 22

Are there service fees on Listingo.com?

Accepted Answer

Yes. Listingo may charge service fees for selected platform services, including processing fees, custom services, and short-term or long-term rental arrangements. Any applicable fees will be clearly displayed during the booking or payment process to support platform operations, customer support, and service management.

Question 23

Are there additional fees besides rent and service fees?

Accepted Answer

Yes. Depending on the property, tenancy arrangement, and applicable local practices, additional charges may apply, including but not limited to: Processing Fee: A fee charged to secure and reserve a property unit before the tenancy process is completed. Security Deposit: A refundable deposit collected by the landlord or property owner, subject to the tenancy agreement terms and property condition upon move-out. Utility Deposit: A deposit used to cover potential unpaid utility charges such as electricity, water, or internet services. Stamp Duty: Charges related to tenancy agreement stamping or legal documentation, where applicable under local regulations. Utility Charges: Ongoing charges for utilities and related services, depending on what is included in the rental arrangement.

Question 24

Are all properties on Listingo.com fully furnished?

Accepted Answer

Property furnishing conditions may vary depending on the property owner, landlord, or property type. Some properties are fully furnished, partially furnished, or unfurnished. Users are encouraged to review the property description, photos, listed amenities, and tenancy terms carefully before making a booking or rental decision.

Question 25

What happens if a tenant no longer wishes to proceed with the booked property? Are refunds available?

Accepted Answer

Refund eligibility depends on the booking terms, tenancy agreement, cancellation policy, and applicable platform conditions. Certain payments, processing fees, deposits, booking fees, or service fees may be non-refundable once confirmed or processed. Users are encouraged to review all cancellation and refund terms carefully before making a booking or payment. Any refund requests will be assessed in accordance with the applicable agreement and platform policies.

Question 26

Should tenants contact the landlord directly after finding a property they are interested in?

Accepted Answer

Users are encouraged to communicate through Listingo.com for all property inquiries. Using the platform's communication channels provides several benefits: Proper Records: Discussions, bookings, and transactions are documented for your protection Dispute Management: Better support for resolving any issues that may arise Fraud Prevention: Reduces the risk of scams, miscommunication, and unauthorized transactions

Question 27

What if I can't find a property I like on Listingo.com?

Accepted Answer

If you are unable to find a suitable property on Listingo, you may use our Custom Property Service. Simply share your requirements with our team, and we will recommend available properties that match your needs. Our consultants will assist in sourcing suitable options and guiding you through the booking process.

Question 28

Can I change my booking after it has been confirmed on Listingo.com?

Accepted Answer

Booking modifications may be possible depending on property availability and the terms outlined in your tenancy agreement. Users are advised to contact us as soon as possible after confirmation so that we can liaise with the landlord or property agent to assess whether changes can be accommodated. All requests are subject to approval and availability.

Question 29

Why is there a processing fee for property bookings on Listingo.com?

Accepted Answer

The processing fee helps support the ongoing operation and quality of the platform: 24/7 Customer Support: Round-the-clock assistance whenever you need help Landlord & Agent Verification: Ensuring all listings come from trustworthy sources Property Listing Checks: Quality, accuracy, and compliance with housing standards Tenancy Documentation: Administrative support for agreement stamping and related paperwork

Question 30

What is a Studio?

Accepted Answer

A fully self-contained unit with an open-concept layout combining the bedroom and living area, together with a private bathroom. Some studio units include a compact kitchen or kitchenette. Popular among students, young professionals, and expatriates in high-density urban areas such as Kuala Lumpur, Petaling Jaya, Penang, and Johor Bahru. Typically suitable for 1–2 occupants.

Question 31

What is a Single Room?

Accepted Answer

A private bedroom within a shared house, apartment, or condominium unit, where tenants share common facilities such as the living area, kitchen, and bathroom. Bathrooms may be either shared or private depending on the property type. Widely preferred by university students and working adults seeking affordable accommodation near campuses, business districts, and public transport.

Question 32

What is a Master Room?

Accepted Answer

The largest bedroom within a shared property, usually equipped with an attached private bathroom. Master rooms commonly include additional features such as air-conditioning, wardrobes, balcony access, or extra storage space. Suitable for couples or tenants seeking greater privacy and comfort.

Question 33

What is a Medium Room?

Accepted Answer

A standard-sized private room in a shared property, generally suitable for single occupancy. Bathrooms are commonly shared with other tenants. This room type offers a practical balance between affordability and living comfort, making it popular among students and young professionals.

Question 34

What is a Small Room?

Accepted Answer

A compact and budget-friendly private room within a shared property. Tenants share common facilities including bathrooms, kitchen, and living spaces. Commonly rented by students or entry-level workers looking for economical accommodation options in major Malaysian towns and university areas.

Question 35

What is a One Bedroom Apartment?

Accepted Answer

A fully private residential unit consisting of one bedroom, a living area, kitchen, and private bathroom. Commonly available in condominiums, serviced apartments, and residential developments throughout Malaysia. Suitable for individuals, couples, or small families, typically accommodating 1–3 occupants.

Question 36

What is a Two Bedroom Apartment?

Accepted Answer

A private residential unit featuring two bedrooms, a living area, kitchen, and one or more bathrooms. Suitable for small families, couples, or friends sharing accommodation. Frequently found in condominiums and serviced residences in urban and suburban locations across Malaysia.

Question 37

What is a Three Bedroom Apartment?

Accepted Answer

A larger residential unit with three bedrooms, a living room, kitchen, and multiple bathrooms depending on the property layout. Suitable for families, groups of students, or working professionals sharing rental costs. Commonly available in condominiums, apartments, and landed residential developments.

Question 38

What is a Serviced Residence?

Accepted Answer

A modern residential accommodation offering condominium-style living with managed facilities and hotel-like conveniences such as security, maintenance services, gymnasium, swimming pool, and sometimes housekeeping. Typically located in prime urban and commercial areas, serviced residences are popular among professionals, expatriates, and long-term corporate tenants seeking convenience and lifestyle amenities.

Question 39

How do I rent in Malaysia from overseas?

Accepted Answer

Follow these steps to secure your property in Malaysia from abroad: Search for your ideal property — Browse available listings by city, university, or preferred area in Malaysia. You may filter and save your favourite properties for easier reference. Check availability — Review the selected property to confirm room or unit availability. If the property is available, you may proceed with the booking process immediately. Submit personal details — Provide your required information for tenancy processing, including identification details such as passport or NRIC for verification purposes. Pay the processing fee — Complete payment securely through available methods such as FPX online banking, Touch 'n Go eWallet, Boost, GrabPay, or credit/debit cards. Once payment is received, Listingo will coordinate with the landlord or property owner to confirm your booking. Sign the Tenancy Agreement — After booking confirmation, the tenancy agreement will be issued for review. Tenants may sign the agreement either directly on the Listingo platform or via email, depending on the process provided for the specific property. The agreement will then be submitted for stamping in accordance with Malaysian Stamp Act requirements. Applicable stamp duty charges will be based on the tenancy value and statutory regulations. Move in — Upon arrival, tenants must present identification documents (passport or NRIC) for registration with the property management. Non-Malaysian tenants may also be required to provide visa or student pass documentation. The above process serves as a general guide. Actual procedures may vary depending on the property type, landlord requirements, and tenancy conditions. For any clarification, users are encouraged to contact the Listingo support team for assistance.

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